Client | Genesys/Alcatel

Team | In collaboration with Frog Design and Genesys project Management

Project | Complete GUI redesign of robust desktop and web-based applications used by Call Center agents and supervisors

Audience | In use by call centers worldwide

Role | Usability Specialist, GUI Consultant

Faciltated complex application redesign by consulting client regarding the GUI design process and dependencies. Consulted and approved aesthetic decisions. Drafted, scheduled and administered focus group questions and usability tests,